There is no better investment than in that of your people. Your people are your business, so it’s essential to encourage and build a work culture where employees feel supported, heard, trusted and respected. Coaching is a fundamental part of that culture. Leadership should always have coaching and development at its core if the business is to realise its true potential, grow and thrive.
The best business models in hospitality always have strong, harmonious teams and this is invariably achieved through coaching. It’s like a toolkit for hospitality staff. There are so many people with huge potential, but unless we develop, guide and nurture that, we will never truly achieve what some of us have come to experience as ‘outstanding service’. Loyal staff are those who feel appreciated and respected for their work and input. Coaching is the first indicator that you value them as it’s an investment that says, ‘we recognise your potential and will support you to succeed.’
If you would like to discuss a Coaching programme for your team, or individual managers, to enable them to Coach their own teams moving forward, please contact us for a free, non-obligatory consultation to discuss a bespoke programme based on your budget and requirements.
Ever wanted to know what other industry professionals think of your restaurant without waiting for journalists or guests to write damning reviews that leave you powerless to respond? Rightly or wrongly, even one bad comment on platforms like Trip Advisor can be damaging for a small business.
Now, more than ever, it is essential for Restaurateurs to know exactly what level of service and quality their customers feel they are getting. It’s not enough to assume that the occasional bit of positive feedback is the general consensus. Historically, the level of service in the UK has been sub-standard and with guests becoming more and more demanding, it’s time to get more analytical about what it is the customer wants and expect.
To help you see things from your guests’ point of view, we offer either a one-time visit and full evaluation, or a series of visits over different service periods with a comprehensive report compiled by one of our highly experienced team.
Our feedback will help you identify areas for improvement as well as praise your team for their efforts. We will take all the positives from our report and write a Review, which will then be shared on the Social Media platforms of your choice. Receiving unbiased, detailed feedback will give you the opportunity to improve and grow your business; and if there’s lots of room for improvement, we will suggest constructive and practical ways to help you achieve this.
Whether you’re a new business developing a brand identity or a well-established business looking to update and re-fresh, we live in a culture of story telling, so make sure the narrative you create reflects your values and will stand the test of time. Styles will come and go, but your brand design needs to be timeless.
Our team are strategic visionaries, holistic and realistic in their approach, never isolating one area of the business, but creating design that can thread through to each and every element harmoniously, from the menu covers and music, to the bathroom soap and table displays.
Creating unforgettable events and experiences requires a lot of energy and experience. From intimate dinners at home or in beautiful private dining rooms, to momentous celebrations in unusual spaces, we can find you the venue, the chef, the speaker, the entertainer and the stylist; whatever you need and whatever it takes.
“Any event that involves food and wine, will be an event your guests will remember. If you choose the right caterer, that is!”
Exceptional cooking requires exceptional skills. Whether that’s an intimate fine dining dinner party at home, or a wedding barbecue in a field. You give us a brief and we’ll find you the perfect pairing.
From writing menus and tweets, to Instagram posts and newsletters, your brand voice needs to be consistent and without typos. This is now more important than ever as businesses are judged on these details, so ignore them at your peril!
Whatever your style, once it’s established, it needs to be strong and engaging. Modern audiences are bombarded with choice, so your content needs to be authentic, individual and attention grabbing – for all the right reasons! Each one of the Cutlery Club team are strong copywriters and proofreaders, ensuring nothing sub standard slips through the net.
