services
Team Coaching and Development
There is no better investment than in that of your people. Your people are your business, so it’s essential to encourage and build a work culture where employees feel supported, heard, trusted and respected. Coaching is a fundamental part of that culture. Leadership should always have coaching and development at its core if the business is to realise its true potential, grow and thrive.
The best business models in hospitality always have strong, harmonious teams and this is invariably achieved through coaching. It’s like a toolkit for hospitality staff. There are so many people with huge potential, but unless we develop, guide and nurture that, we will never truly achieve what some of us have come to experience as ‘outstanding service’. Loyal staff are those who feel appreciated and respected for their work and input. Coaching is the first indicator that you value them as it’s an investment that says, ‘we recognise your potential and will support you to succeed.’
If you would like to discuss a Coaching programme for your team, or individual managers, to enable them to Coach their own teams moving forward, please contact us for a free, non-obligatory consultation to discuss a bespoke programme based on your budget and requirements.
Customer Service Mapping (Mystery Diner Service)
Ever wanted to know what other industry professionals think of your restaurant without waiting for journalists or guests to write damning reviews that leave you powerless to respond? Rightly or wrongly, even one bad comment on platforms like Trip Advisor can be damaging for a small business.
Now, more than ever, it is essential for Restaurateurs to know exactly what level of service and quality their customers feel they are getting. It’s not enough to assume that the occasional bit of positive feedback is the general consensus. Historically, the level of service in the UK has been sub-standard and with guests becoming more and more demanding, it’s time to get more analytical about what it is the customer wants and expect.
To help you see things from your guests’ point of view, we offer either a one-time visit and full evaluation, or a series of visits over different service periods with a comprehensive report compiled by one of our highly experienced team.
Our feedback will help you identify areas for improvement as well as praise your team for their efforts. We will take all the positives from our report and write a Review, which will then be shared on the Social Media platforms of your choice. Receiving unbiased, detailed feedback will give you the opportunity to improve and grow your business; and if there’s lots of room for improvement, we will suggest constructive and practical ways to help you achieve this.